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Portal Replaces Piles of Paperwork for a Regional Water Utility

Three facilities team members — a man in a safety vest, a man in a navy work shirt holding a pipe wrench, and a woman in a blazer — stand together outside an industrial building, looking determined.
04
Aug

A Workwear Solution for the People Who Keep Things Running

A regional water utility found itself juggling hundreds of employees across 40-plus job roles, and its outdated uniform ordering system was slowing everything down. Managers juggled spreadsheets, phone calls, and paper forms. Every request had to be tracked by hand — who needed what, and when. From hi-vis jackets to moisture-wicking polos to weather-ready outerwear, nothing was simple.

 

Errors, delays, and frustrated employees

Orders arrived incomplete, the wrong sizes were shipped, and replacement requests piled up. What was worse was that time and money were being wasted on a process that should have been simple.

 

The Solution: A Streamlined Portal for Every Role

Work Hard Dress Right, a Feury Image Group Company, was asked to provide a solution. The Work Hard Dress Right (WHDR) team created a custom online ordering portal built specifically for the utility’s needs.

  • Real-time fittings ensured every order started with the right size and style.
  • Pre-loaded employee profiles meant reorders took seconds instead of hours.
  • Role-specific uniform bundles eliminated guesswork — field techs got their breathable shirts and hi-vis vests, maintenance crews got rugged jackets, and admin staff got branded polos.

“By integrating technology directly into the fitting and ordering process, our custom uniform program reduced errors and made it easy for employees to get exactly what they need,” said a WHDR Operations Director, Brian Traynor.

 

 

a graphic explaining the advantages of branded apparel programs

Designed for Comfort, Built for Performance

In addition to creating the ordering portal, WHDR reimagined the uniforms themselves. Crews received breathable, lightweight fabrics for hot days, durable jackets for cold mornings, and optional hi-vis features to meet safety standards. Moreover, every order arrived individually packed and labeled with the employee’s name. The days of sorting piles of shirts in the supply closet, so labor-intensive, were over.

 

Proven Impact, Measurable Gains

The change was immediate and positive:

  • Efficiency skyrocketed – Orders that used to take hours to process were now taking just minutes.
  • Errors eliminated – The wrong size/wrong item problem virtually disappeared.
  • Improved morale – Comfortable, well-fitted uniforms made the crews comfortable and proud to wear them.
  • Costs went down – Fewer returns and less wasted time translated into real savings.

 

The Takeaway for Teams Like Yours

Keeping branded uniforms straight for dozens of employees in different roles is rarely easy, whether it’s a public works department, a campus, a hospital, or any other large operation. The challenge is the same everywhere, and WHDR has a proven solution: a portal and a process.

What began as a solution for one regional water utility is the model for how WHDR helps large operations of every kind manage uniform needs smartly. The results continue to prove that with the right system in place, uniform management becomes effortless, and teams can stay focused on the work that matters most.